Frequently Asked Questions

What size should I purchase for my pet?

We have provided a sizing chart for most of our products. Because not all size charts are the same, it is best if you click on the product you are interested in to view the size chart. If you still feel like you are uncertain about which size to purchase, please feel free to Contact Us, and we will be sure to assist you.

Where do I provide details for personalized products?

To provide your personalization, on the product page you will find the Personalized Info box to enter your pets name, phone number and/or home address. If you need assistance please feel free to email us at

When will I receive my order?

Due to high demand, please remember personalized items need 10-15 business days to be processed before they are shipped. If you need to inquire if your order has been shipped, please visit the Track Your Order page.

I purchased the wrong size, how do I exchange?

If you need to exchange a product, please contact us at