Refund & Exchange Policy


Zorah's Pet Store would like to thank you for your purchase. We take every order seriously and are willing to work with every customer to make sure they are satisfied. If you have an issue with your order, please feel free to contact us at Support@ZorahsPetStore and we will do our best to resolve the issue. 



Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at 


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Zorah’s Pet Store, PO Box 108, Fremont NH 03044, United States. Exchanges are not accepted for items that are personalized.


To return your product, you should mail your product to: Zorah’s Pet Store, PO Box 108, Fremont NH 03044, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.